Results for customers are changing when new applications are developed using a combination of ITIL®, DevOps, and agile approaches.
While ITIL provides incident, problem, and change processes to the application development journey, DevOps and agile are enabling better communication, greater analysis of customer needs, and providing a quality solution.
In our experience, combining the various ways offers greater organization, service, and customer follow-up. Although certain businesses that are less familiar with ITIL may need to go through an education process, these businesses eventually come to appreciate the benefits of ITIL once they are exposed to certain services and realize they don’t have to “accept and adapt” ITIL in its totality.
App development in action
So, how does the combined method of developing apps function?
When a customer, for instance, requests a new application feature, our methodology helps us to develop a “story” that explains their request, such as “the customer wants to perform X because of Y.” Agile forces us to communicate these “storified” needs to the development team so they can better understand and concentrate on what the client needs. Additionally, it gives the client the ability to feel more interested in the result while enabling the development team to uncover technical solutions.
The agile component encourages us to deliver in numerous phases, which gives us more flexibility in creating new functionality for the customer. It is more concerned with quality and delivering the correct things than speed.
In the end, we’ve discovered that the strategy significantly affects the outcome: we are in constant communication with consumers and growingly productive. We produced 200 new functionalities for customer apps last year, which was a record-breaking accomplishment for a tiny development team.
Eliminating team silos has significantly altered the ethos of our own company. Customers now consider us as a solid group that works more successfully.
How can you make it work now that more businesses and government agencies are beginning to recognize the value of this hybrid ITIL, DevOps, and agile approach?
- Obtaining senior-level ownership
When introducing new procedures, you require strong leadership and the support of managers.
- Developing project management skills
Your employees must be willing to expand their skill sets through best practice training and certification programs, along with experience gained in real-world situations.
- A shift from technical to softer skills
Now more than ever, a developer’s soft skills—such as listening, communicating, and understanding customer needs important. The ability to think analytically and strategically is just as important as writing code!
- Continual improvement of functionalities
It’s important to translate concepts into practical applications and to be a skilled negotiator to bring along team members for ongoing advancement.
- Breaking down silos
In large, public organizations where departments are not used to collaborating and communication is challenging, you could encounter some opposition to new techniques. You must dismantle these siloed techniques, even though it might take longer.
We have a focus on delivering quality improvements along with a process for handling issues and change thanks to the integration of ITIL, DevOps, and agile methodologies. It manages any defects that customers report through an incident handling mechanism, which allows developers to produce a patch.
Ultimately, the combined approaches are complementary, and we wouldn’t work any other way today.
Here at CourseMonster, we know how hard it may be to find the right time and funds for training. We provide effective training programs that enable you to select the training option that best meets the demands of your company.
For more information, please get in touch with one of our course advisers today or contact us at firstname.lastname@example.org