Posted by Marbenz Antonio on October 5, 2022
Results for customers are changing when new applications are developed using a combination of ITIL®, DevOps, and agile approaches.
While ITIL provides incident, problem, and change processes to the application development journey, DevOps and agile are enabling better communication, greater analysis of customer needs, and providing a quality solution.
In our experience, combining the various ways offers greater organization, service, and customer follow-up. Although certain businesses that are less familiar with ITIL may need to go through an education process, these businesses eventually come to appreciate the benefits of ITIL once they are exposed to certain services and realize they don’t have to “accept and adapt” ITIL in its totality.
So, how does the combined method of developing apps function?
When a customer, for instance, requests a new application feature, our methodology helps us to develop a “story” that explains their request, such as “the customer wants to perform X because of Y.” Agile forces us to communicate these “storified” needs to the development team so they can better understand and concentrate on what the client needs. Additionally, it gives the client the ability to feel more interested in the result while enabling the development team to uncover technical solutions.
The agile component encourages us to deliver in numerous phases, which gives us more flexibility in creating new functionality for the customer. It is more concerned with quality and delivering the correct things than speed.
In the end, we’ve discovered that the strategy significantly affects the outcome: we are in constant communication with consumers and growingly productive. We produced 200 new functionalities for customer apps last year, which was a record-breaking accomplishment for a tiny development team.
Eliminating team silos has significantly altered the ethos of our own company. Customers now consider us as a solid group that works more successfully.
How can you make it work now that more businesses and government agencies are beginning to recognize the value of this hybrid ITIL, DevOps, and agile approach?
We have a focus on delivering quality improvements along with a process for handling issues and change thanks to the integration of ITIL, DevOps, and agile methodologies. It manages any defects that customers report through an incident handling mechanism, which allows developers to produce a patch.
Ultimately, the combined approaches are complementary, and we wouldn’t work any other way today.
Here at CourseMonster, we know how hard it may be to find the right time and funds for training. We provide effective training programs that enable you to select the training option that best meets the demands of your company.
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