ITIL 4

What are the important components of a project’s interaction between the Scrum Master and Product Owner – and why does it matter? When employees in each capacity display the Scrum principles of commitment, boldness, focus, openness, and respect, success tends to follow. These tend to establish a strong bond between

What characteristics, skills, and organizational culture contribute to today’s successful service management team? This is important because the Covid-19 pandemic has caused businesses to shift more quickly: developing efficiency and decreasing expenses that will help them escape extinction next year or even next quarter. As a result, the skills

Even a simple Google search for “risk management” will reveal that this is a hot issue right now. In recent years, the world – and the nature of risk – has altered dramatically, with threats and possibilities arising from security, climate, health, finance, and other areas. The volatile, uncertain, complex, and ambiguous