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Zero Touch IT: What is it?

Posted by Marbenz Antonio on January 5, 2023

IT can help small businesses streamline repetitive tasks and increase operational efficiency, but managing it manually can be time-consuming and resource-intensive. Zero touch IT can help to address these challenges by automating certain processes.

This guide will provide an overview of zero touch IT, discuss the benefits it can offer to grow businesses, and explain how to use it to streamline device provisioning and employee onboarding.

What is it?

Zero touch IT is a term used to describe the use of automation to manage and maintain IT processes without the need for manual intervention. It can encompass a wide range of tasks, including provisioning devices, setting up new user accounts, rolling out updates, and ongoing maintenance.

Zero touch IT can streamline the process of onboarding new employees by automating tasks such as ordering and shipping devices, installing software, and setting up user permissions. This can be done with a few clicks, rather than requiring manual intervention each time a new hire is added to the company.

By automating tasks, companies can reduce the time and resources needed for IT management, allowing employees in IT, Ops, and People teams to focus on other priorities.

6 Benefits

Here are six key benefits of zero-touch IT for small businesses:

1. Improved efficiency: Automation can help to streamline and speed up IT processes, freeing up time and resources for other tasks.
2. Enhanced security: Zero-touch IT can help to ensure that devices and systems are properly configured and updated, reducing the risk of security vulnerabilities.
3. Better user experience: Automated IT processes can lead to a more seamless and user-friendly experience for employees.
4. Reduced errors: By automating tasks, zero-touch IT can help to minimize the risk of human error.
5. Cost savings: Automation can help to lower the costs associated with IT management, including labor and hardware expenses.
6. Greater scalability: Zero-touch IT can help organizations quickly and easily scale up or down as needed, without requiring additional manual labor.

Zero Touch IT for Onboarding and Offboarding

Zero-touch IT can help to streamline the process of onboarding and offboarding employees by automating tasks such as device provisioning and user account setup. This can save time and reduce the effort required to get new hires up and running. It can also be used to automate the process of deactivating user access when employees leave the organization, including revoking access to systems and devices and retiring user accounts.

Zero-touch IT can be especially valuable in remote or hybrid work environments, where it can help to ensure that new employees have a positive experience during their onboarding, regardless of their location. This can be particularly useful for companies with distributed teams across different time zones, where manual onboarding processes can be more challenging. By automating tasks such as device provisioning and user account setup, businesses can streamline the process and ensure that new hires have everything they need to get up and running quickly.

5 Steps to Create an Effective Strategy

Here are five steps to creating an effective zero-touch IT strategy:

1. Identify areas where automation can be applied: Start by identifying the IT processes that can be automated to streamline your operations.
2. Choose the right tools: Select the tools and technologies that will be most effective for automating your IT processes.
3. Establish clear policies and procedures: Develop policies and procedures to guide the use of zero touch IT and ensure that all automated processes are consistent and effective.
4. Train your team: Ensure that your team is trained on how to use the new tools and technologies to take full advantage of zero touch IT.
5. Monitor and review: Regularly monitor and review your strategy to ensure that it is meeting your needs and making a positive impact on your business.

Do you need Zero touch IT for your small business?

If you’re having trouble keeping up with the demands of your IT systems or want to improve the security and efficiency of your IT operations, zero-touch IT might be the solution you need. By automating manual tasks and streamlining the onboarding and offboarding process, zero-touch IT can help your business save time and focus on what matters most: growth and success in the digital age. It can also reduce risk by ensuring that all IT processes are consistently and accurately carried out.

Here at CourseMonster, we know how hard it may be to find the right time and funds for training. We provide effective training programs that enable you to select the training option that best meets the demands of your company.

For more information, please get in touch with one of our course advisers today or contact us at training@coursemonster.com