What is ITIL?

Our workplaces and daily lives are being transformed by digital technology. To keep up with the fast speed of change, a new service culture has arisen. To survive, flourish, and remain competitive, businesses and professions must embrace this new service culture.

ITIL 4 is a flexible framework for service management in the digital age. ITIL 4 helps organizations maximize digital technology to co-create advantage with customers, drive business strategy, and embrace digital transformation through our best practice courses.

ITIL 4, the most recent edition of ITIL, expands on prior versions’ fundamental guidelines to give comprehensive, practical, and proven assistance. It may be used to support traditional service management tasks like issue management and continuous improvement, as well as transformational technologies like cloud, automation, and artificial intelligence.

It also integrates with DevOps, Lean, and Agile, as well as Axelos’ PRINCE2® and AgileSHIFT® technologies. It serves as the foundation for the ISO20000 international standard and various customer experience software platforms’ processes.

Every ITIL 4 module comes with a thorough core guidance book as well as a globally recognized professional certification that has benefited millions of professionals across the world.

Many forward-thinking companies, such as Spotify and Vodafone, have already used ITIL 4 to improve their productivity and customer satisfaction.

ITIL 4 can encourage you in:

• learn how IT affects strategy and how professionals may apply the four elements of service management to a larger business environment.
• To handle change, simplify work, and promote flexible and collaborative working habits, employ the guiding principles.
• encourage a broad, systems perspective to value co-creation to dissolve silos
• generate efficient and timely interactions with stakeholders, and build trusted relationships with stakeholders
• work with adaptable, complex systems and flexible processes that can adapt to changing settings
• To further your digital career and set yourself apart from your competitors, master the common language of IT-enabled service delivery.

Here at CourseMonster, we know how hard it may be to find the right time and funds for training. We provide effective training programs that enable you to select the training option that best meets the demands of your company.

For more information, please get in touch with one of our course advisers today or contact us at training@coursemonster.com