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ITIL

From Tech Support to IT Leader: Map Your Career with the Right ITIL Certification

From Tech Support to IT Leader: Map Your Career with the Right ITIL Certification

Story At A Glance * Career clarity: ITIL 4 gives IT professionals a clear, structured path from tech roles to leadership. * Strategic edge: Learn to align IT services with business goals—not just fix issue * Role-based guidance: Certifications mapped to real job functions, from support to the C-suite. * Future-ready skills: Master

ITIL Problem Analysis Techniques: Identification and Resolution

ITIL Problem Analysis Techniques: Identification and Resolution

If your organization is seeking to establish a well-structured problem management capability or aiming to enhance the existing security management and problem management practices, this blog post is tailored specifically for you. Here, you will discover four ITIL problem management root cause analysis techniques explained in-depth to gain a comprehensive

Creating an IT and Digital Sustainability Business Case

Creating an IT and Digital Sustainability Business Case

How equipped are businesses to begin their IT and digital sustainability journey? Starting can be challenging due to a lack of knowledge of the issue or talking too much without doing enough. However, as we get a deeper understanding of how sustainability can improve businesses and people’s lives while

ITIL’s Role in Innovation, Talent Retention & Stronger Partnerships

ITIL’s Role in Innovation, Talent Retention & Stronger Partnerships

Story at a Glance * ITIL enhances IT service management (ITSM), turning it into a strategic asset for business growth. * Strengthens vendor relationships, with 93% of organizations reporting improved supplier collaboration. * Boosts talent retention, as clear IT processes create better career development opportunities. * Accelerates innovation & automation, helping 75% of companies

The Power of ITIL: Transforming Business with Smarter IT Practices

The Power of ITIL: Transforming Business with Smarter IT Practices

Story at a Glance * ITIL optimizes IT service management, enhancing efficiency and reducing costs. * Ensures continuous operations by minimizing downtime and disruptions. * Improves service quality for a consistent and reliable user experience. * Cuts IT costs while maintaining high performance. * Enhances security, reducing incidents and strengthening business continuity. * Boosts careers with

ITIL 4 Foundation: Valuable at Any Point in a Career ITIL 4 - Course Monster Blog

ITIL 4 Foundation: Valuable at Any Point in a Career ITIL 4 - Course Monster Blog

Lucy Banks, who commenced her career as a digital technology apprentice eight years ago, has ascended to the position of Global Head of Problem Operations at Barclays. Recently certified in ITIL 4 Foundation, she shares her impression: Having worked in an ITIL environment throughout my entire career, obtaining certification in

ITIL 4 Service Configuration Management Practice - Course Monster Blog

ITIL 4 Service Configuration Management Practice - Course Monster Blog

Ensuring accurate and reliable information about the resources available for delivering effective products and services lies at the core of ITIL 4, the Service Configuration Management Practice. This practice, among the latest to be refreshed, is now part of the new Practice Manager certification scheme. The typical level of capability