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ITIL

A Case for Collaboration between ITIL 4 and DevOps - Course Monster Blog

A Case for Collaboration between ITIL 4 and DevOps - Course Monster Blog

It’s time for ITIL 4 and DevOps practitioners to start cooperating seriously as organizations begin to apply Agile concepts to the service environment. For both groups of professionals, this might be difficult since they might have preconceived ideas or just a general lack of knowledge about what each other

Change Management: Modernizing Business Digital Transformation - Course Monster Blog

Change Management: Modernizing Business Digital Transformation - Course Monster Blog

The Co-operative Group (Co-op) is a combination of many companies in the retail food, funeral, legal, and insurance industries. The Co-op, established in 1863, is owned by its members and is known as a leader in social and community projects. With more than 2,500 retail convenience outlets, Co-op is

An AI Factory using the Service Desk - Course Monster Blog

An AI Factory using the Service Desk - Course Monster Blog

AI Factory Service desks are at a very interesting phase right now as they transition from being just technical to be able to offer strategic insights that are useful throughout a company. Additionally, this entails providing more value by combining hyper-automation with ITIL 4 standards. The ITIL helped the traditional

How to Create Applications using Agile, DevOps, and ITIL

How to Create Applications using Agile, DevOps, and ITIL

Results for customers are changing when new applications are developed using a combination of ITIL®, DevOps, and agile approaches. While ITIL provides incident, problem, and change processes to the applications development journey, DevOps and agile are enabling better communication, greater analysis of customer needs, and providing a quality solution. In

Co-creation of value and ITIL 4 - Course Monster Blog Agile

Co-creation of value and ITIL 4 - Course Monster Blog Agile

Why is the co-creation of value in service management such a crucial ITIL 4 concept? Even though some customers could anticipate providers to “provide value” on their own, value involves honest communication and proactive cooperation between providers and customers. To truly satisfy the needs of the customer and ensure a

Addressing the Lack of Digital Skills in Australian Businesses

Addressing the Lack of Digital Skills in Australian Businesses

The Australian Government’s goal for Australia to rank among the top 10 digital economies and societies by 2030 would likely be a guiding principle for any current administration, emphasizing the need for digital skills. We’ve contributed to it by educating the government’s Digital Transformation Agency, which is

Management of Stakeholders for Beneficial Vendor Relationships - Course Monster Blog

Management of Stakeholders for Beneficial Vendor Relationships - Course Monster Blog

All project management, stakeholders and IT service management models make sense, but when humans are involved, things get more complicated. While it could be simple for the designer to create a process that makes sense, it’s not always the case for the individuals who must adhere to it, find