Almost every entity, be it a government agency, hospital, or food chain, exists to serve its clients...
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CourseMonster specialising in navigating the complexities of IT Training, our team of seasoned professionals is dedicated to reshaping training functions for industry leaders like Services Australia and Telstra.
Through a partnership with CourseMonster, clients gain access to a comprehensive suite of Training Managed Services, covering everything from course development to the efficient management of learning technology. With over two decades of experience, we excel in on-the-ground management and administration of the entire learning process
The fourth version of ITIL® is a significant departure from its previous iterations, as it has been ...
Managing risk is an essential aspect of creating value through IT service management (ITSM). Risks c...
Traditionally, the idea of services being delivered through IT hardware and apps had a different cha...
Today, digital transformation is talked to as “necessary” for business success, but how well are bus...
For businesses that support complex systems/services, the idea of “swarming”—a workflow management t...
Why should businesses where service management specialists work follow ITIL Best Practice? At the co...
It’s time for ITIL 4 and DevOps practitioners to start cooperating seriously as organizations begin ...
The Co-operative Group (Co-op) is a combination of many companies in the retail food, funeral, legal...
AI Factory Service desks are at a very interesting phase right now as they transition from being jus...
Results for customers are changing when new applications are developed using a combination of ITIL®,...
Why is the co-creation of value in service management such a crucial ITIL 4 concept?
Training Managed Services
At CourseMonster, we specialize in guiding companies through the complex world of IT Training. Our extensive team of world-class learning professionals is dedicated to transforming training functions and helping leading companies, like Services Australia and Telstra, maximize their training budgets.