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Lucy Banks, who commenced her career as a digital technology apprentice eight years ago, has ascended to the position of Global Head of Problem Operations at Barclays. Recently certified in ITIL 4 Foundation, she shares her impression: Having worked in an ITIL environment throughout my entire career, obtaining certification in

Ensuring accurate and reliable information about the resources available for delivering effective products and services lies at the core of ITIL 4, the Service Configuration Management Practice. This practice, among the latest to be refreshed, is now part of the new Practice Manager certification scheme. The typical level of capability

The introduction of the ITIL (Information Technology Infrastructure Library) framework has successfully aligned information technology with the operational needs of organizations. Over the years, this framework has proven beneficial for organizations of various sizes, as well as government bodies and universities, enabling them to operate efficiently and achieve their respective