Blue Crystal Solutions (BCS), a specialized provider of cloud, application, database, and infrastructure management services, assists clients in efficiently architecting, executing, upgrading, and supporting cloud workloads in IT environment. Since 2004, BCS, which has its main office in Adelaide, Australia, has offered information technology services to a variety of business and governmental clients.
BCS offers support and services for databases, infrastructure, and applications around-the-clock in Australia and abroad. They serve a large number of clients in the public sector and believe that utilizing digital technology is essential to reforming and upgrading public services. Every Oracle Database release since 10g, as well as Oracle Middleware and Oracle EBS, both on-premises and in the cloud, have been used to create solutions.
“The main result that matters to me is a happy customer. We ensure that we deliver and provide the best solution that meets their business needs and increases their business performance in a rapidly changing IT environment. Customer retention is key for us. We have customers that have been with us for 18 years,” Vito shared.
The Oracle Linux functionality is the best fit for workloads such as Oracle Database, Data Guard, RAC clusters, middleware, and applications, according to BCS presale engineers that work with customers regularly. It offers the performance and dependability that its customers need because it is pre-optimized for large enterprise workloads. They discover that Oracle Linux performs well for Oracle workloads.
“As a service provider, we need to meet the performance, security, and reliability requirements of our customers and meet strict SLAs. With the complete synergy between Oracle Linux and Oracle Database, middleware, and applications such as E-Business Suite, we can confidently meet these requirements and SLAs,” Vito shared.
Josh added: “Having a one-stop shop for the full stack has provided us much better incident resolution times. But more importantly, it provides business benefits to customers, such as early access and ease of deployment of software fixes, functionality, and enhancements; higher security with lower risk; and optimized and reduced support costs.”
To improve performance and licensing, BCS clients typically wish to consolidate their Oracle Database workloads into fewer instances. As a result, Oracle virtualization is a good fit in BCS’s opinion because it supports particular customer workload requirements and makes financial savings possible through hard partitioning.
Josh shared: “Moving to the Oracle KVM-based virtualization manager has simplified our support process and installations compared to our previous non-Oracle virtualization methods.”
BCS must offer affordable, simple-to-implement solutions to assist customers to maximize their business success. They discover that Oracle Linux Premier Assistance, which offers 24/7 Linux support as well as support for virtualization, management, automation, and clustering technologies, is a thorough and affordable support option that enables them to provide the best possible customer service.
The BlueDiamond tool, developed by BCS, is an integrated, proactive, and preemptive event and outage monitoring tool for databases and applications. It uses Oracle Linux and is their main enterprise SaaS managed services solution.
The majority of BCS clients utilize hybrid cloud infrastructures. At first, a lift and shift to the cloud was the most common strategy, but nowadays, many businesses are keeping or bringing back some of their on-premises workloads. BCS always advises utilizing Oracle Linux, which is supported on-premises and in public clouds like OCI, AWS, and Azure, for customers’ essential workloads.
“We are moving towards more and more cloud implementations. Having the same operating environment across on-premises and different public clouds simplifies operations for our customers,” Vito shared.
BCS is switching from conventional deployments to deployments based on containers. For instance, they just developed a new Oracle environment in AWS using containers and Kubernetes on Oracle Linux while collaborating with a worldwide client.
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