ITIL Best Practice: Useful Technique for Digital Services

Why should businesses where service management specialists work follow ITIL Best Practice? At the core of this inquiry is a second question: do you believe in best practices?

Answering this question may be difficult for some people because it requires people to face the possibility that their professional practices are not as unique and individual as they would like to believe. And if people are satisfied that they are better for using ITIL Best Practice and refuse outside influences on how they conduct business, this idea affects entire businesses.

Believing in ITIL Best Practice, as they do, means being open to the “wisdom of the crowd,” where many individuals have discovered methods that function well in a range of situations.

What makes this important for today’s professionals and their employers?

Nordic countries’ best practices for digital services

The Nordic countries have seen significant change over the past 20 years as a result of new technology, digital transformation, and significant investments like the national ID system, which is used to log in, make payments, and file tax returns.

This is an outstanding example of how businesses and public sector organizations in the area are doing an excellent job of digitizing and digitally transforming, producing new capabilities that are now more commonly used and accepted.

Given the amount of infrastructure currently available, better development of digital services is possible.

To do this, players must accept digital transformation to a greater extent and develop ways to get around the already-established platforms.

But how does this impact the structures, procedures, and best practice skills that organizations need to develop to the next maturity level?

An organization needs training in best practices

They’ve seen a lot of work being done in businesses to develop and develop design thinking and Agile working techniques focused on new product development, maybe at the cost of a minor over-investment.

Meanwhile, more established approaches like IT service management and related best practices have received less attention and a comparative under-investment. This is a problem in their opinion because businesses need to manage what they already do better.

For example, there are currently cloud services projects in the banking industry, but it may take years for big, well-established companies to effectively move to the cloud. Additionally, even if there is a strong emphasis on digital development, it is possible to overlook the requirement for back-end infrastructure and service management for cloud services.

The DevOps movement has had a mostly positive impact in this area, especially when it comes to “greenfield” development from the ground up and developing integrated working techniques with multidisciplinary teams. However, it has simultaneously encouraged a technology-led strategy based on vendors and tools and, in my opinion, hasn’t addressed the divide between “Dev” and “Ops.” They believe that the best way to close this gap is to put more emphasis on cooperation.

As a result, businesses are now in a position where back-end systems are not able to support the development focus.

So they’re back to best practices.

ITIL Best Practice: Approach to digital transformation using ITIL 4

When it comes to selecting training and certificates, Sweden is one country that exemplifies a modern setting. This encourages a tendency to seek the “shiny new thing” and leads some individuals to question if ITIL is still relevant today.

The simple response is that ITIL 4 offers learners coverage of Agile, DevOps, and many other topics; why waste time seeking knowledge from several sources when you can find most of the important knowledge you need in one location? The ITIL Service Value System, one of the core ideas of ITIL 4, is a way of systemically linking together how all components of an organization cooperate to enable value generation. Given the variety of best practices that ITIL 4 addresses, one would contend that it functions similarly. In other words, it is generating “a totality that is other than the sum of its parts,” to quote German psychologist Kurt Koffka.

Each module has a specific focus for practitioners at the higher levels of ITIL 4 certification, such as the Managing Professional designation: ITIL 4 Specialist: Create, Deliver and Support, for example, features some of the more well-known ITIL components while still describing the idea of value streams and the requirement for new professional competencies.

While ITIL 4 Specialist: High-velocity IT focuses on high-velocity environments and their specific requirements, from a shift in culture to the application of new techniques, ITIL 4 Specialist: Drive Stakeholder Value focuses on relationships and the concept of the customer journey. Last but not least, ITIL 4 Strategist: Direct, Plan, and Improve focuses on defining a goal, developing objectives, and achieving those goals.

No other framework or model has considered integrating a wide range of principle-based, unified, and holistic approaches with so many different processes and practices.

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