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Rather than asking whether ChatGPT is a technological revolution that will save or destroy the world, a more reasonable concern is whether the use of ChatGPT will lead to job displacement, particularly for those in software development.
Is it reasonable to worry about job displacement due to the use of ChatGPT and similar technologies? This concern is not uncommon and has been observed with the introduction of new technologies throughout history. Initially, there may be excitement and interest, but it can quickly shift to fear and resistance before ultimately being embraced as the new norm. ChatGPT and other natural language AI systems are undoubtedly fascinating developments with enormous potential. One aspect of ChatGPT’s potential that has been largely overlooked is its ability to democratize software development. This raises whether low-code/no-code providers should be concerned about this.
Delivering the Low-Code Promise
Low code technology has promised to make software development more accessible to non-programmers, enabling them to create their applications. This democratization of IT is set to drive innovation by allowing organizations to design new workflows without IT’s involvement. While low code has delivered significant improvements in the areas it has been implemented, its ability to deliver change is fundamentally limited by the developer’s choices. Developers determine which aspects of the application can be configured by the user, and the user does not have fundamental access to the code. While this has been an advantage of low code since users cannot cause damage to the underlying code if they cannot access it, users are still dependent on developers to perform significant tasks. ChatGPT has the potential to enable users to make more substantial changes to applications, potentially allowing organizations to achieve more significant results than with low code, and in a shorter amount of time.
Software Development is Just the Start to ChatGPT
ChatGPT has the potential to do more than just assist non-developers in creating their own applications. The most frequent reason for IT project failure is not necessarily due to poor management or delivery alone, but rather because they fail to meet users’ expectations. This is often due to communication breakdowns between end users and IT. Users may not convey their requirements accurately, and IT may not ask the right questions to fully understand them. This leads to needs being lost in translation as technical and non-technical individuals speak different languages.
When there is a communication gap, ChatGPT can act as an intermediary between IT developers and the broader workforce who use the technology on a daily basis. This is because ChatGPT can facilitate the conversation without requiring users to possess technical skills to achieve the desired changes.
Always Start with the Business Case using ChatGPT
Implementing change within an organization can be challenging and uncertain. It is important to begin by defining the outcomes you wish to achieve, rather than the technology you want to utilize. Even if you desire to use ChatGPT, it’s essential to start with a clear understanding of the outcomes you want to achieve and work backward from there. The decision of how to achieve these outcomes is a technical one that should be made later on. If you want to accelerate the pace of change and become more adaptable to the company’s needs, ChatGPT might be a part of the solution. However, it’s essential to start by defining the problem, creating a business case, and then evaluating the different solutions that can help you achieve your objectives. Don’t be swayed by the hype surrounding new technologies.
ChatGPT Needs Room to Flourish Outside of IT
ChatGPT has the potential to act as a bridge between technical and non-technical users within any organization. It can help narrow the gap between these distinct groups of people, accelerate organizational change, and deliver better outcomes for everyone involved. However, it’s essential for technologies like ChatGPT to exist in domains where they can thrive. In what may seem like a controversial view from an IT professional, they believe that ChatGPT, like low-code, should be located outside the technical domain. To reach its full potential, ChatGPT must leave the IT sector where it originated. The question remains: is the IT industry willing to relinquish control of ChatGPT?
Conclusion
ChatGPT is an exciting new technology with enormous potential to democratize software development and bridge the communication gap between technical and non-technical users. While low-code platforms have made great strides in enabling non-coders to build applications, their capabilities are still limited by the choices made by developers. ChatGPT, on the other hand, could allow users to make significant changes to applications without needing technical skills, potentially leading to more innovation and faster change.
However, it’s important to remember that technology should always serve the desired outcomes, not the other way around. It’s essential to start by defining the problem and desired outcomes before considering the technology to use. While ChatGPT could be an essential tool for achieving those outcomes, it’s crucial to evaluate all potential solutions before getting caught up in the hype. As ChatGPT continues to evolve, it will be interesting to see how it fits within the broader technology landscape and whether low-code platforms will need to adapt to keep up with this new contender.
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