Addressing the Lack of Digital Skills in Australian Businesses

The Australian Government’s goal for Australia to rank among the top 10 digital economies and societies by 2030 would likely be a guiding principle for any current administration, emphasizing the need for digital skills.

We’ve contributed to it by educating the government’s Digital Transformation Agency, which is charged with promoting “digital transformation that benefits all Australians.”

The country’s use of digital services has changed as a result, with consumers increasingly accessing medical records online, for example. Innovation is also accelerating thanks to the digital economy, where new products are being released to market more quickly.

Developing a deeper range of digital skills

Australia’s digital economy strategy includes a component that emphasizes “skills and inclusivity.”

We’ve observed the rise in demand for these digital skills in business as the only multi-cloud training provider in ANZ, providing authorized AWS, Google, and Microsoft training as well as the leading provider of Microsoft technical training and delivery of ITIL courses in the nation. But we’ve also noticed it in job changers, recent graduates, and other groups who want to succeed and enter the digital economy.

Ten years ago, any role’s job description was significantly less detailed than it is now. The phrase “Server 2012 skills” used to be used, but the shift to digital skills has compelled businesses to define positions more precisely and define jobs that didn’t exist before, such as cyber security and digital marketing. But you can only do that if you are clear on your objectives.

The kind of training we’ve offered over the past four years has been an excellent indicator of the changes taking place in IT: There is a very clear shift among corporates from the requirement for digital skills for managing on-premise IT to those needed for cloud-based services.

What are today’s changing skill requirements, then?

The small and medium-sized business market needs to comprehend what digital transformation is and how to extract real advantages from it, even while corporate businesses have some level of digital skills and maturity.

For instance, our course on managing vendor relationships differs from the competencies IT professionals required when they used to purchase and manage servers. To enable the right workload on the right platform at the right time, and at the right price, they are now discussing terms and agreements with several cloud providers.

As a result, IT managers require a wider set of abilities, including those in cyber security, relationship management, and both technical and interpersonal capabilities. Their training and development must produce multifaceted individuals who can add more value.

The role of ITIL 4

ITIL has developed over the past few years into an IT service management framework that is now applicable to the operation of cloud-based services.

This is in line with the reality that service delivery is more crucial than ever, and enterprises need to integrate rules and procedures into IT services to match them with the overall company strategy.

In that situation, learning about and earning an ITIL 4 Foundation certification reduces a lot of risk and guarantees that workers are using best practices. However, we believe that managers in charge of hiring as well as training and development need to be more aware of the advantages of the more advanced ITIL 4 modules, such as ITIL 4 Leader: Digital and IT Strategy This kind of information offers a framework that businesses implementing innovation can use to connect to and avoid the dangers that transformation brings.

Making an assessment and progress with the development of digital skills

The Australian government has acknowledged that it is exceedingly challenging to succeed in the digital economy without the skills needed.

It is doing this by making investments in the country’s skill development and providing businesses that participate with the related tax benefits.

Regarding capability development and career pathways, we are currently mapping ITIL 4 skills to SFIA, the global digital skills and competency framework for the digital world, which has been adopted by the Australian Public Service Commission.

Read more about ITIL 4 in our course now.

To reduce risk and maintain competitiveness, Australian businesses should immediately assess what they are doing from a skills perspective, align it to their long-term business plan, and plug their skills gaps.

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Here at CourseMonster, we know how hard it may be to find the right time and funds for training. We provide effective training programs that enable you to select the training option that best meets the demands of your company.

For more information, please get in touch with one of our course advisers today or contact us at training@coursemonster.com