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Using ITIL 4, failure can be quick but safe

Posted by Marbenz Antonio on October 17, 2022

Gain Real-Time Visibility into your IT Infrastructure

When you attend an ITIL 4 course, you’ll be surrounded by peers from whom you can learn almost as much as from the coursework.

Similar to this, creating practice communities among individuals once they have received certification can help in the creation of a variety of blended service management systems.

You carried the book around as a result of studying ITIL v2 and used the ideas exactly as they were written. Because You misunderstood how ITIL should be used, we all know did it in this manner (i.e., not by the book, but in a way unique to your environment).

Unfortunately, there weren’t many people nearby at the time with whom you could discuss these matters, challenge my assumptions, and examine how we were using the knowledge. In many organizations, taking it literally resulted in levels of governance that might hinder innovation in the name of preventing things from breaking.

In some cases, the tendency to incorrectly implement ITIL resulted in organizations being frustrated and switching to alternative frameworks or methodologies, such as DevOps. But this merely substituted one set of problems for another. In the context of DevOps, that can include increasing the speed at the expense of governance.

How, therefore, can practitioners of service management and the organizations they work for benefit from integrated approaches? First, it must be willing to consider how ITIL 4’s concepts have progressed.

ITIL 4: A fresh outlook on service management

You will describe how ITIL 4 is intended to reduce critical events while encouraging innovation to give what customers require when you want those who may be skeptical to take another look at ITIL.

ITIL 4 enables creative individuals and teams to concentrate on activity velocity while generating results of value and avoiding failures in digital development, transformation, and services. By using the concepts, you may continuously develop and improve rather than putting out fires, managing unexpected issues, and dealing with disgruntled customers.

ITIL 4 enables creative individuals and teams to concentrate on activity velocity while achieving results of value and avoiding failures in digital development, transformation, and services. By using the concepts, you may constantly develop and improve rather than putting out fires, managing unexpected issues, and dealing with unhappy customers.

Naturally, the likelihood of breaking objects when moving quickly is factored in; however, the trick is to fail quickly and safely.

The ITIL 4 Specialist: High-velocity IT training takes learners through the traits of creative, forward-thinking enterprises and shows how velocity is necessary—but not only for its own sake. Instead, you can fail quickly without affecting the rest of the ecosystem because of the strategic direction and continuous development that ITIL 4 delivers, including collaboration with partners and vendors.

The next step is putting ITIL 4 into practice after individuals have an understanding of how it applies in modern, digital organizations.

Value co-creation via practice communities

Companies can enable their staff to apply what they learn away from the pressure of a priority one incident by putting the proper training, learning, and career paths in place, beginning with Foundation-level certifications.

We know there are more extensive discussions about collaborative working taking place today. We also know where problems are arising across stages like design and transition and how to apply principles holistically to find solutions from speaking with industry peers, including those working in Agile and DevOps.

Organizations can assist people in taking different paths by establishing communities of practice with structured learning. That might include the most recent extension modules, Sustainability in Digital & IT and Acquiring & Managing Cloud Services, or modules like ITIL 4 Specialist: High-velocity IT. After the course, they can start to exchange knowledge by sharing what they learned.

Retaining the digital and IT service management “tribes” is important, but so is building a support group based on various knowledge streams that recognize the importance of emphasizing value, the first ITIL 4 principle, and encourages discussion about how to combine different best practices.

 


ere at CourseMonster, we know how hard it may be to find the right time and funds for training. We provide effective training programs that enable you to select the training option that best meets the demands of your company.

For more information, please get in touch with one of our course advisers today or contact us at training@coursemonster.com