The impending workforce problem that service organizations have been anticipating has now come. To find, hire, and keep people, field service directors are exerting more effort and spending more money. They must simultaneously innovate service delivery, achieve their goals for customer satisfaction, and increase service revenue, and leverage intelligent visual guidance.
Therefore, it came as little surprise to me when recent studies confirmed how service organizations are adjusting all in all:
Oracle has been adding artificial intelligence into its suite of products to provide users more control and speed up businesswide procedures. Additionally, they help asset-intensive businesses connect equipment and devices to enable remote triage and preventive maintenance activities through the IoT.
Want to know more about Oracle? Visit our course now.
To integrate intelligent visual guidance help technology into Oracle Field Service, they recently teamed with TechSee, a leader in the area of technology for customers, agents, and field workers.
With the use of an augmented reality (AR) layer, TechSee offers a platform that teaches it to recognize hundreds of hardware models, products, parts, and components. With this knowledge, it can help users through tasks step-by-step.
“Adding visual guidance capabilities to our leading Oracle Field Service applications is a game changer for our customers in asset-intensive industries like manufacturing, utilities, and communications,” says Jeff Wartgow, Vice President of Outbound Product Management “we’re excited to partner with TechSee to give our customers the best tools to service their customers.”
Here at CourseMonster, we know how hard it may be to find the right time and funds for training. We provide effective training programs that enable you to select the training option that best meets the demands of your company.
For more information, please get in touch with one of our course advisers today or contact us at training@coursemonster.com