All project management and IT service management models make sense, but when humans are involved, things get more complicated.

While it could be simple for the designer to create a process that makes sense, it’s not always the case for the individuals who must adhere to it, find value in it, and incorporate it into routine behaviors. It can be viewed as “red tape” at its worst.

People are however made aware of the benefits of layering stakeholder management on top of new processes, procedures, and practices.

The same idea applies to managing IT providers, which is crucial to obtaining the best price from outside vendors.

The importance of IT vendors to business operations

Companies can benefit from a variety of benefits by utilizing vendors’ technological capabilities, including:

By embracing a “buy not create” philosophy, businesses can acquire pre-made products that function perfectly the first time, are more modular, and can be replaced if the company’s strategic direction changes.

And this offers prospects that don’t necessitate the business hosting its services, writing its code, or maintaining its hardware. Instead, vendors can give an IT roadmap that enhances current platforms and offers alternatives for the future, such as opening up apps that are hosted in the cloud as opposed to a data center.

However, managing a customer/vendor relationship successfully comes with some internal and external problems.

Managing IT vendors and service owners

We usually learn too late that a vendor’s technological product isn’t being used effectively by the business, is being avoided, or has stopped being used completely.

To discover pain points and uncover places for improvement, it might be difficult to engage suppliers in conversation with a company’s service owners. In the same way, service providers must be reasonable if the business’s requirements have changed but they are still carrying out the terms of the original contract.

The next phases usually go more smoothly if the parties can come to an understanding regarding the requirements and the associated service. The success of stakeholder management and communication is important to reaching this agreement.

This is a delicate situation since failing to include even one stakeholder puts someone “out of the loop” and puts communication in danger of failing. Stakeholders can help you “surface” issues so you can turn them into opportunities when you’re in tune with them.

Adopting ITIL 4 approaches for stakeholder management

The value streams idea in ITIL 4 and customized communications are, in my opinion, the main drivers of successful partnerships with partners and vendors. The guiding principles of ITIL are also important for removing obstacles in relationships and fostering greater honesty and transparency.

The complete ITIL 4 Specialist: Drive Stakeholder Value book is crucial from a stakeholder viewpoint when connecting various service owners and levels in an organization that requires clear communications and an awareness of their difficulties.

A service can be introduced to partners early in the process based on their experience of dealing with hundreds of clients, according to components of ITIL 4 Specialist: High-velocity IT.

Putting people first to get service excellence

Even while the idea of outsourcing IT to vendors eliminates the need for IT expertise, critical skills are about bringing in the right people at the right time and being able to properly communicate requirements.

It’s about putting our faith in vendors and developing a real partnership approach to how we care for our services; this calls for giving people priority, which is usually in contrast with the more traditional customer/supplier relationship. By motivating individuals to care about how they assist our business, we can fully utilize the experience and knowledge that would never be possible in an internal team.

 

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Here at CourseMonster, we know how hard it may be to find the right time and funds for training. We provide effective training programs that enable you to select the training option that best meets the demands of your company.

For more information, please get in touch with one of our course advisers today or contact us at training@coursemonster.com

How equipped are businesses to begin their IT and digital sustainability journey?

Starting can be challenging due to a lack of knowledge of the issue or talking too much without doing enough.

However, as we get a deeper understanding of how sustainability can improve businesses and people’s lives while supporting their commercial goals, we understand that this is a problem that needs to be solved right away, not later.

Additionally, a lot of businesses believe that sustainability simply refers to cutting back on greenhouse gas emissions and global warming. Social, environmental, and economic sustainability are the three pillars of sustainability. E-waste, socially responsible, digital poverty, fair salaries, and digital carbon footprint are just a few of the many topics related to each pillar that still surprise many company leaders.

ITIL® 4: A professional guide to starting with sustainability for digital enterprises is called Sustainability in Digital and IT.

The steps of the ITIL constant improvement methodology are followed in the book. This is because sustainability initiatives should not be one-off projects but rather a journey. The steps of the model are:

• What is the vision?
• Where we are now?
• Where do we want to be?
• How do we get there?
• Take action
• Did we get there?
• How do we keep the momentum going?

Let’s delve into the first step: “What is the vision?

Digital technologies and sustainability

The first stage is to identify the organization’s sustainability vision, making sure it supports the generally known concepts of sustainable development and the Sustainable Development Goals of the United Nations while also being in line with the broader company goal.

You should be familiar with the main sustainability concerns, particularly those that are closely related to digital technologies, to create the sustainability vision:

Digital carbon footprint

Although the carbon footprint of digital business is difficult to measure, it is clear that it is substantial. Digital technology accounts for 3.6% of total electricity consumption and 1.4% of world greenhouse gas emissions. Additionally, the number of consumer electronics increases daily, and cloud storage of data results in pollution on par with flying.

Digital Poverty

Because of age, lack of access to IT resources and networks (like when families shared devices during COVID-19), knowledge, and financial constraints, digital inequality and exclusion appear to be increasing as digital becomes more widespread in our lives. When designing digital products and offering services, we must take these factors into account.

A UNICEF and ITU study calculates that 1.3 billion children between the ages of three and 17 do not have access to the internet at home. Digital businesses could make this problem worse or contribute to its solution.

E-waste

Through the use of laptops, office supplies, phones, and televisions, we produce around 44.7 million tonnes of electronic waste annually. However, there are other issues at hand as well, such as how to prevent mining the Earth for the precious metals required for the manufacture of gadgets.

Other concerns and ideas include general greenhouse gas emissions, responsible sourcing, and sustainable consumption and manufacturing.

Conducting a materiality assessment

Organizations are unable to address all aspects of digital sustainability at once. Instead, they ought to order their tasks by their strengths and corporate strategy. And to do this, a materiality analysis can be helpful.

One of the key tools in the ITIL 4: Sustainability in Digital and IT module, the materiality assessment, assist the business in “defining, agreeing, and executing a sustainability plan based on the organization’s sustainability vision and values.”

The process of detecting and evaluating possible ESG (environmental, social, and governance) problems that could have an impact on the organization and stakeholders is included. Defining the sustainability vision and creating the sustainability plan, it’s an important stage.

A materiality evaluation will enable your organization to identify opportunities, reduce business risks, increase stakeholder participation, and make sure sustainability is incorporated into your business strategy. The organization’s place and influence within the organizational ecosystem should also be taken into account.

A materiality assessment report may include material concerns and risks found throughout the organization’s supply chain, as well as identified and adopted KPIs, in addition to the output of a matrix summarizing the most important themes.

What’s the return?

It is simple for many businesses mired in daily operations to put off implementing long-term measures, especially when it comes to issues as important as rescuing the planet and civilization.

When governments and financial institutions force businesses to act, which has risen, it becomes less avoidable.

What is the incentive for organizations to respond, though, when the drive to be more sustainable is founded on recommendations?

Investing in sustainability makes good business sense today, aside from considering the type of planet we want our children to inherit. Benefits include enhanced brand reputation, cost optimization, and innovative solutions that can open up new markets.

Being a sustainable business today increases your chances of attracting and keeping top talent, as well as customers who prefer to spend their money with suppliers who care about sustainable products and services. This is in addition to lowering an organization’s exposure to unsustainable practices and supply chains.

 

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Here at CourseMonster, we know how hard it may be to find the right time and funds for training. We provide effective training programs that enable you to select the training option that best meets the demands of your company.

For more information, please get in touch with one of our course advisers today or contact us at training@coursemonster.com

The advantages of ITIL for a corporation or organization are well-known. This makes sense from the perspective of an organization in the larger picture. Smart businesses are using the ITIL framework to streamline their IT service management and meet their business objectives.

However, the topic of what ITIL helps individuals is not frequently asked. After all, your team is made up of diligent individuals who, in addition to believing in the company’s overall mission, need to understand how a service management technique makes their duties at the service desk simpler.

We won’t go into too much depth on the nuts and bolts of the framework itself because we’ve previously prepared a detailed tutorial for ITIL.

To summarize, the ITIL framework is a widely recognized technique for IT service management that aims to enhance service delivery, save costs, manage risk, and ultimately achieve business goals by aligning IT with business plans.

Let’s look at some specific advantages of the ITIL procedure for individuals. We’ll begin with the ITIL certification.

Is ITIL certification available for individuals?

You may be aware that software may be certified under the ITIL framework. Consider InvGate Service Desk, a top-of-the-line ITSM solution that was one of the few to pass the PinkVERIFYTM ITIL 4® exam for its adoption of seven essential ITIL practices:

• Incident Management
• Problem Management
• Change Enablement
• Knowledge Management
• Infrastructure and Platform Management
• Service Request Management
• Service Desk

Is it possible for individuals to obtain ITIL certification as well? Yes, not only is ITIL certification feasible but there are multiple distinct levels of ITIL accreditation available. These vary from fundamental, entry-level credentials to advanced, master’s-level credentials.

Individuals must complete a training course and pass a test to get certified. The ITIL v3 certification has five levels of accreditation, and the ITIL v4 certification, which was launched in 2019, has four; both follow a more thorough study of ITIL best practices as you go.

You can stop worrying about whether your ITIL certification is valid. For individuals who haven’t finished their ITIL v3 certification and wish to renew their credentials, ALEXOS, a joint venture business and official supervisor of ITIL, has established a transition route to ITIL v4. While there’s no need to panic, you should still take the most recent courses available.

How does an ITIL certification work?

Let’s look at how the ITIL certification process works now that we know you can get certified.

To get certified, you must first pass an official test conducted by what is known as approved training institutions (ATOs). Of course, ALEXOS owns the whole process, which gives accreditation to examination institutions (EIs), who then distribute that accreditation to either people who have completed the test or enterprises wishing to provide ITIL certification.

Obtaining an ITIL certification through an ITIL course is a more easy method for the individual. We’ll get to the why later, but first, let’s go over the many levels (from ITIL 4 Foundation to ITIL Master) you may anticipate going through in order to master both the ITIL v3 and ITIL v4 frameworks.

ITIL V3

1. ITIL Foundation
2. ITIL Practitioner
3. ITIL Intermediate – Practitioners may expect to take one of two study pathways here, committing to either ITIL service lifecycle or service capability courses.

The service lifecycle modules are:

• Service strategy
• Service design
• Service transition
• Service operation
• Continual service improvement

The service capability modules are:

• Planning, protection, and optimization
• Operational support and analysis
• Release, control, and validation
• Service offerings and agreements

1. ITIL Expert
2. ITIL Master

ITIL v4

• ITIL 4 Foundation
• ITIL 4 Managing Professional
• ITIL 4 Strategic Leader
• ITIL 4 Master

How does ITIL benefit individuals?

Finally, let’s look at how ITIL’s systems and procedures benefit the average person, and why you might wish to become certified. We’ll break down the succession of advantages into five main reasons, each with a brief explanation.

1. Improve service delivery

The first item on our list may appear to be a clear advantage to the company, but there are other ways that enhanced service delivery benefits individuals as well.

Consider what it’s like to work in a solid company setting. For example, the abilities and knowledge of an ITIL specialist would assist you in assisting the organization in performing world-class IT project management. This involves not just greater risk management but also a more customer-centric response to service disruption or failure.

Essentially, it improves your work performance, which is reason enough to get an ITIL certification. This is especially valuable for IT professionals who want to advance their careers.

2. Internationally recognized qualification

Being an ITIL master or even having ITIL 4 Foundation certification is one of the highest types of IT service management certifications accessible. Given the hundreds of enterprises that have already used the ITIL framework, ITIL training prepares you for a wider range of employment prospects.

It is the gold standard for IT service and project management, and mastering it opens the door to a wide range of sectors and enterprises where you may use your knowledge.

3. Be part of a certified group of professionals with a common language

An internationally recognized qualification also enables you to join a group of like-minded, highly trained people who speak the same language. It’s essentially membership in a select group of experts that, via their ITIL training, promote a culture of excellence when it comes to IT service management.

Within that culture, there is a worldwide standard language in which ITIL procedures and terminology are employed. This gives everyone who speaks it a degree of job mobility and flexibility.

4. You’re a valued contributor to the organization

You’ll be a significant asset to any IT team inside a firm if you have ITIL certification training. The certification speaks for itself, but the abilities you’ll bring to IT service and project management will help you advance and strengthen your position.

ITIL training helps with the development of more productive and cost-effective business operations. Your proactive efforts and ITIL-certified abilities would speed up the company’s growth, allowing it to achieve its business goals and improve ROI.

5. Better pay

Last but not least, ITIL certification will not only improve your job possibilities and give you more confidence in what you do, but it will also increase your earning potential significantly. There’s no need to go into too much depth here — who doesn’t want to make more money? – yet an ITIL certification will put you in one of the most sought-after labor pools in the competitive IT professional market.

Yet, experience in the sector is still a need for high-paying jobs. Just something to think about while you work for an ITIL certification and a higher income.

 

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Here at CourseMonster, we know how hard it may be to find the right time and funds for training. We provide effective training programs that enable you to select the training option that best meets the demands of your company.

For more information, please get in touch with one of our course advisers today or contact us at training@coursemonster.com