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ITIL 4

The ITIL Lifecycle - Course Monster Blog

The ITIL Lifecycle - Course Monster Blog

The fourth version of ITIL® is a significant departure from its previous iterations, as it has been redesigned as a best practices framework for organizations undergoing digital transformation. ITIL 4 is a best-practice approach to IT service management. It is widely used and its latest version can be integrated with

Practices for Risk Management in ITIL® 4 Environments

Practices for Risk Management in ITIL® 4 Environments

Managing risk is an essential aspect of creating value through IT service management (ITSM). Risks can arise in various areas during the delivery of services and products, including operational, legal, and financial risks. In addition to reducing problems in service and product delivery, risk management policies and responses may also

What Value Stream Mapping Practitioners Need to Know - Course Monster Blog ITIL 4

What Value Stream Mapping Practitioners Need to Know - Course Monster Blog ITIL 4

The ITIL 4 framework, introduced in 2019, emphasized the importance of co-creating value and managing value streams rather than following a process-based approach to IT service management (ITSM). It emphasized the need for value stream mapping and provided detailed guidance for ITSM practitioners in the ITIL 4: Create, Deliver and

Digital Transformation using Parallel Operating Models - Course Monster Blog ITIL 4

Digital Transformation using Parallel Operating Models - Course Monster Blog ITIL 4

In many cases, organizations may find that their product or service is no longer in demand or has been replaced by something else due to disruption in the industry, often driven by digital technology transformation. It can be more difficult for an organization that is already a market leader to

ITIL 4 and Modern Service Management - Course Monster Blog

ITIL 4 and Modern Service Management - Course Monster Blog

Traditionally, the idea of services being delivered through IT hardware and apps had a different character that brought ITIL 4 into being. It was originally more focused on on-premise waterfall development, design, and testing and, along with best practices in IT service management, it was sufficient at the time (ITSM)

Digital Transformation: Creating Frictionless Ecosystems - Course Monster Blog ITIL 4

Digital Transformation: Creating Frictionless Ecosystems - Course Monster Blog ITIL 4

Today, digital transformation is talked to as “necessary” for business success, but how well are businesses responding to this? The final decision-makers in a digital transformation are the customers. Either organization assists people in using technology to address issues, or they don’t. Businesses that focus more on their customers

Right People for the Job using ITIL 4 and Swarming - Course Monster Blog

Right People for the Job using ITIL 4 and Swarming - Course Monster Blog

For businesses that support complex systems/services, the idea of “swarming”—a workflow management technique—features ITIL 4 Specialist: Create, Deliver, and Support. Swarming, a concept used in Agile and DevOps methodologies is about recognizing the complexity of the system/service having the issue and bringing together a group of