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As many service managers in the United States are well aware, ITIL 4’s greatest strength is its holi...
One of the most interesting technological developments these days is the migration of organizations’...
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Customers’ expectations have shifted as a result of both natural development and Covid-19.
Even a simple Google search for “risk management” will reveal that this is a hot issue right now.
The advantages of ITIL for a corporation or organization are well-known. This makes sense from the p...
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ITIL is widely regarded as the gold standard for IT Service Management (ITSM) best practices, and so...
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The fast-paced nature of the IT world poses several issues for IT service workers, not the least of ...