The IBM Cloud is dedicated to delivering reducing capabilities on top of a reliable and secure platform.
Customers need to trust the reliability and security of their hybrid cloud infrastructure whether they are managing IT in a worldwide financial institution, a multinational retail environment, or navigating the everyday challenges of operating in a highly regulated environment. The IBM Cloud is designed to help customers that want to improve their security posture on a reliable, flexible infrastructure.
IBM is committed to providing its clients with a superior cloud experience because they recognize how important it is for them to be able to manage mission-critical workloads and business continuity at all times. To make this possible, they’re working to establish a cloud foundation with integrated security and regulatory operations that will support clients as they apply methods to lower risk and accelerate time to value.
The strategy is founded on a client-first approach that may assist customers in achieving their desired business objectives at the quick pace needed by the marketplace. They are committed to helping clients wherever they are in their cloud journey by enabling their workloads to run wherever required or wanted, whether it is on IBM Cloud, on-premises, or at the edge, thanks to IBM’s strong domain expertise in the middle and back-office services.
Designed for reliability throughout IBM Cloud
With a focus on reliability, IBM Cloud wants to constantly offer our customers exceptional levels of resilience everywhere in the world. Our multi-zone global architecture is the foundation of resilience (MZRs). IBM MZRs give great resiliency in addition to high levels of security, allowing clients to constantly maintain operations. This is how it is set up such that a single failure event won’t affect all zones at once, but only one data center. Mission-critical workloads can be run continuously by clients hosting workloads on IBM Cloud MZRs to maintain business operations. While helping clients meet their strict data sovereignty and compliance needs, our network is built for low latency and maximum security.
With three key focus areas, IBM expands on the resilience built into our MZR architecture:
- Create and implement cloud infrastructure upgrades to reduce Severity 1 incidents
- Improving our observability stack
- Enhance the processes that can lessen the effects of changes.
As part of this strategy, IBM Cloud has prioritized implementing important changes to our cloud infrastructure and how we manage it, such as developing an aggressive currency strategy across all components, optimizing network paths and route policies to reduce blast radius, changing control plane configuration for high availability, enhancing operating procedures for auto-scaling services, continuing improvements to deployment automation for safer code pushes and migrating to a newer, more secure operating system.
They’ve seen a 90% decrease in the volume of Severity 1 incidents and an 87% decrease in disruption time overall over the past year as a result of these improvements (see image below). The overall performance in 2022 is 90% lower than it was during the same time in 2021:
IBM Cloud plans to provide improvements to procedures and technology in the upcoming months and years to prioritize stability for clients. New change management protocols, more pre-implementation testing, reviews, and sign-offs, more process rigor, and improved interactions with customers and across internal service teams are a few of these changes.
Delivering high levels of security in the cloud
IBM has expanded on the innovative capabilities of IBM Cloud for Financial Services and introduced improvements for Confidential Computing and DevSecOps as they continue to assist clients in driving innovation. Additionally, our customers can choose from a broad and enlarged catalog of IBM Cloud Satellite (distributed computing) choices that are based on collaborations with other businesses. Being the most secure, reliable, and resilient cloud is our stated goal. These task features are what they consider to be most important for our clients. Yes, many of their customers want the business to keep adding new features, but they also understand that these features must be secure, reliable, and resilient—and we keep setting higher standards for ourselves.
It is difficult to keep up with the changing constant quality frameworks in banking and other regulated businesses in different geographies. Customers and regulators are continuously raising the bar in terms of what they demand from security, service accessibility, and resilience of those services. Most businesses prioritize cybersecurity, and with good reason; it’s also a top priority for authorities around the world.
Through their Security and Compliance Center offering and IBM Cloud for Financial Services, they also work to set ourselves differently. They enable the customer to move securely to the cloud since they know that our product includes some essential security and compliance features. Clients’ cloud migrations may move more quickly as a result, and it may also help with activities related to managing security and compliance rules in regulated sectors like financial services, government, telecommunications, and healthcare.
By validating ISV products on our cloud platform using the IBM Cloud for Financial Services Framework, we are also focusing on addressing third- and fourth-party risk, which is another distinction between IBM Cloud and its security. This makes it easier for clients to install these products on IBM Cloud while maintaining accountability and transparency to meet their control requirements.
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