Right People for the Job using ITIL 4 and Swarming - Course Monster Blog
For businesses that support complex systems/services, the idea of “swarming”—a workflow management technique—features ITIL 4 Specialist: Create, Deliver, and Support.
Swarming, a concept used in Agile and DevOps methodologies is about recognizing the complexity of the system/service having the issue and bringing together a group of