This training in risk management has caused us to consider how we as a business view risk.
It has altered how we tackle the work, causing us to deliberate more before making choices based on their potential effects and pros and cons. Also, rather than immediately rejecting risk, it should be viewed as a possible good.
Shoes are expensive samples for photoshoots, fitting tests, wear tests, and new product development. Each season is a new undertaking that might cost up to £2 million. To put things in perspective, shipping one pair of shoes costs $20, and we can ship up to 40,000 pairs. In order to balance costs and commercial needs, we are working.
Additionally, creating a new shoe is a lengthy process; we are only beginning for Autumn/Winter 2023. The timings are so delicately balanced, with interdependent processes at every turn of the route, that risk is always present. This includes requesting samples, gathering information on shoe dimensions, and sending updated design specifications to factories.
Buyers then travel from all over the world to inspect the fresh samples during the sales process. A full selection depends on factories sending products successfully, getting payment from buyers, and going to the correct place. Shipments may be delayed by up to two weeks due to external risks, such as China’s Zero Covid policy, which affects workplaces.
When shoes are late for launch dates, other delays may affect bulk deliveries of finished goods.
The visual representation of reasonable and intolerable risks is one advantage of learning M_o_R 4; in my work, this has helped us manage a set of risks already related to purchasing orders (POs).
The previous method of creating POs for “goods not for resale” came with some risks, including the inability to detect duplicate invoices, the raising of POs for small amounts, and the time-consuming and expensive administration involving multiple employees and suppliers. We also released the most POs within Clarks.
It was possible to persuade stakeholders, including the CFO, COO, and managers, that the process needed to change and that we were adopting a mature approach toward risk by visually mapping the tolerable and intolerable risks and illustrating what may go right or wrong.
As a result, the process modifications, which included raising one PO per supplier every six months rather than repeatedly, have resulted in a more flexible and appropriate method of handling POs and paying for samples. The budget is now more obvious, and the entire procedure of delivering samples has been enhanced.
In this case, the manner we handled risk had a significant impact, resulting in reduced administration, higher efficiency, and cost savings.
As stated in the M o R 4 guidance, one aspect of this is making sure we conduct retrospectives, which involve reviewing past errors to avoid repeating them in the future. As we learn more from risk management best practices, we believe that it could be ingrained in teams to work on projects that require fixing by applying M_o_R 4 principles on a larger scale.
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