IT is suffering from a serious skill shortage. Over 70% of IT executive respondents surveyed by IDC in Q1 2022 indicate that a lack of talent is a critical concern that is limiting progress toward technology modernization and transformation goals. That shortage isn’t going away anytime soon. According to the Gartner IT Spend Forecast for January 2022, 50% of tech jobs have been available for six months or more, and this trend is anticipated to continue.
Lack of IT staffing combined with high employee turnover rates results in institutional knowledge loss, manual process breakdowns, and unscheduled downtime. This causes new items to be delayed and leads to unhappy customers. Worse, the responsibility of everyday operations falls on existing IT staff, generating burnout and perpetuating the underlying problem.
By improving the employee experience, intelligent automation can help to prevent and mitigate staffing concerns. After all, IT success is about more than just recruiting outstanding people. It’s all about building a culture and an employee experience that keeps your best workers satisfied. Your finest people joined the industry to innovate, not to be dragged down with reactive obligations and operational overhead. Give them the tools they need by implementing IT solutions that automate routine operations, break down silos, and promote cooperation.
These five strategic ideas and related technologies can help to create the environment in which top tech talent thrives, allowing IT talent to be more efficient and scalable.
Application resource management software is meant to examine every layer of an application’s resource use in real-time to guarantee that applications have what they need to execute when they need it.
How it improves IT employee experience: The traditional method of allocating application resources involves manual, time-consuming number crunching, as well as guessing and over-provisioning. IT teams can reclaim time from planning sessions for implementing revenue-generating functionality by automating many of the often-reactive procedures that burden your team (such as container-sizing and resource decisions).
How it benefits the business: Depending on the solution’s strength, application resource management software can securely lower cloud costs by up to 33% while improving application performance. By connecting your whole IT supply chain, from application to infrastructure, you can break down silos and transition away from manual allocations and guesswork and toward real-time, dynamic, and dependable resourcing across multi-cloud environments.
APM and observability software is intended to provide comprehensive visibility into modern distributed applications to facilitate faster, automated problem identification and resolution. The more observable a system, the faster and more precisely you can navigate from an identified performance problem to its fundamental cause, without the need for further testing or code.
How it improves IT employee experience: Performance testing is essential for successful application development, but it usually necessitates significant manual effort on the part of employees, such as measuring the load time for a certain endpoint. Having a solution that can monitor the application ecosystem with continuous real-time discovery enables staff to find and fix issues more quickly, allowing items to reach the market faster. It also improves teamwork. With data-driven context, all teams can obtain visibility into the fundamental cause of an issue, decreasing time spent on debugging and root cause investigation.
How it benefits the business: Finally, the correct observability solution enables a company to bring better products to market faster. And, if you’re bringing more services to market faster than ever before — and deploying additional application components in the process — traditional APM’s once-a-minute data sampling can’t keep up. You can better manage the complexity of modern apps that span hybrid cloud landscapes with an enterprise observability solution, especially as demand for improved customer experiences and more applications influences business and IT operations.
Incident management is a very important process used by IT teams to respond to network outages or unexpected incidents. Organizations can reliably prioritize and address incidents faster with proactive incident management technologies, providing greater service to users.
How it improves IT employee experience: To effectively prepare for disruptions, IT must quickly assess, correlate, and learn from operational and unforeseen occurrences. However, the time spent confirming false alarms and handling large amounts of data causes staff exhaustion. Proactive incident management software can assist minimize up to 80% of employee time wasted on false positives, allowing teams to reclaim time for proactive problem solutions.
How it benefits the business: By reducing event noise and correlating large amounts of unstructured and structured data in real-time, you can proactively improve service quality, reduce potentially costly downtime, and improve user experience.
Application resource management software ensures that apps have the resources they require to function properly. It can help organizations save money on cloud and infrastructure costs in addition to saving teams from manual provisioning.
How it improves IT employee experience: IT teams may turn their focus to innovation and reclaim time to deliver better customer experiences when apps run on autopilot.
How it benefits the business: Application resource management technologies may ensure performance while saving cloud and infrastructure costs by offering apps what they need when they need it (and nothing more).
Software licensing management technologies enable you to track and evaluate how software is handled across the organization to ensure licenses are properly maintained. This optimizes your licensing system and increases revenue.
How it improves IT employee experience: Because of the complexities of hybrid IT environments, software, hardware, and cloud solutions from a range of suppliers are frequently required. Managing these solutions places a burden on limited IT resources by requiring them to correlate insights across platforms, regulate license prices, and optimize resource investments, not to mention maintain license compliance to avoid penalties and eliminate security risks. License and resource management systems automate the manual duties of software license and resource optimization, allowing IT professionals to focus on proactive software portfolio optimization.
How it benefits the business: You can use license and resource management tools to avoid over-allocating resources to support license workloads, avoid end-of-service outages, reduce security vulnerabilities with improved version management, and help mitigate the risk of penalties from software non-compliance to reduce surprise billings.
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